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002 Satisfying customers and protecting the environment

002 Satisfying customers and protecting the environment

👩‍🏫 Teacher’s Guide

Objective

Students will explore customer satisfaction and sustainable practices that protect the environment.

Teaching Notes

  • Connect customer happiness to repeat business and trust.
  • Introduce sustainability: recycling, reducing pollution, saving energy.
  • Encourage responsible business choices.

🧒 Student Worksheet

Concept and Helping Material

This lesson helps you learn Satisfying customers and protecting the environment and how businesses make responsible products.

Vocabulary and Definition

  • — How well a product is made and how well it works.
  • — Money spent to make or produce a product.
  • — Doing work without wasting time or materials.
  • — Making products in a way that protects resources for the future.
  • — When customers feel happy with what they bought.

Business QA

1. What does quality mean?

2. Why do businesses want high-quality products?

3. What is cost in production?

4. How can businesses lower costs?

5. What is efficiency?

6. Why is waste a problem?

7. What is customer satisfaction?

8. How can a business satisfy customers?

9. What is sustainability?

10. Why should businesses protect the environment?

11. Name one eco-friendly action.

12. How can packaging affect the environment?

13. Why do customers care about quality?

14. What happens if quality is poor?

15. How can businesses test product quality?

16. What is a durable product?

17. How can businesses reduce pollution?

18. Why is listening to customers important?

19. What is one way to save materials?

20. Good products balance quality, cost, and _____.

Hands-On Experiment or Activities

What You Need: paper, recycled materials, tape, scissors.

What You Do: 1) Design a simple product (like a paper container). 2) Try making it with fewer materials but still strong. 3) Test durability by holding small objects.

Think and Talk: What changed? What stayed the same?

Reflection

  • Why is quality important for customers?
  • How can businesses lower costs without lowering quality?
  • What is one way businesses can protect the environment?
  • How does sustainability help the future?

001 Making high-quality products without costing too much 002 Satisfying customers and protecting the environment
Business